Terms and Conditions

3. Payment Terms

• Payment terms shall be as per the instructions printed on the face of the Sales invoice.
• If the payment mentioned above or any other amount payable remains unpaid by the Buyer, after the same has become due, and if such non-payment shall not be paid committed within 15 (Fifteen) Days, the Company shall not only be entitled to claim interest @ 24% (twenty-four) per annum for the number of days of delay in recovering the amounts due but the Company shall also be entitled to collect back the goods supplied to the Buyer through its authorized representative/s.
• Wherever the material is delivered on credit, the company reserves its right on such material till all the payments are received as per the terms of the Sales

4. Delivery Terms

• Company shall make best efforts to meet the delivery schedule. However, the delivery schedule indicated is tentative and may change depending on the circumstances beyond our control. Any unreasonable delay foreseen by the Company shall be communicated to the Customer.
• Risk associated with the goods shall pass to Buyer based on delivery terms agreed and mentioned in the invoice upon any collection of the goods by the Buyer or with the passing of title in the goods, whichever occurs first. In cases, where delivery is delayed due to circumstances within the responsibility of Buyer, risk of loss shall pass to Buyer upon Company’s notification that goods are ready for dispatch and all charges, expenses or taxes associated with the delivery shall be solely paid by the Buyer.
• Title shall pass to Buyer only upon full payment by Buyer of the price of the goods and following all other outstanding debt payable by Buyer to Seller (if any)
• If Buyer requests deferral of deliveries, Company’s agreement to defer delivery shall not excuse Buyer from its obligation to pay for the goods at the same times and in the same quantities as the original delivery schedule, including interest due pursuant to these terms and conditions.

5. Orders placed by Buyer are subject to cancellation. However, based on order fulfilment stages, cancellation charges shall be,

6. Transit Damages

In case of any damages, the same shall be informed on the docket or LR and informed to transporter in writing and the same information shall be passed to the seller within 2 days of receipt of goods with necessary proofs.

7. Return and Replacement Terms –

For VET / Professional Grooming Equipment:

• Any return shall be accepted only if the product is in sealed packed condition including the outer and inner packaging and within 15 days from the date of invoice.
• The warranty for these products is only for the manufacturing defects and for 6 months from the invoice date. Warranty is not applicable for normal wear & tear of the product or physical damage.
• In case of defective products within warranty period, seller shall at its own discretion and after satisfactory inspection, either repair or replace the product to the buyer at the expense of the seller.
• In case of products outside the warranty period, customer is eligible to send the product to the authorized service centre of the seller and get the product repaired at his/her own expense.

For Treats, Accessories, and Other Products:

• Any return shall be accepted only if the product is in good condition including the outer and inner packaging and within 6 months from the date of invoice
• Return shall only be accepted if the expiry of the products returned is valid for more than 5 (five) months from the date of return. Despite this if the buyer sends expired or short expiry products, he shall not be eligible for any credit note from the seller
• In case of products with manufacturing defects, buyer shall be entitled to return and take replacement of the good products, after satisfactory inspection by the seller.

8. In no circumstances, there will be refund of payment on return of products by the buyer. Buyer shall be entitled to Credit Note which shall be adjusted against any outstanding due or against subsequent sales orders

9. Escalation matrix for Sales, Transit Damages, Returns and Replacement or any other queries –

For Treats, Accessories and Other Products –

For VET / Professional Grooming Equipment –

Contact:

ABK IMPORTS PVT. LTD
Telephone: +91-20-41280570/71
Mobile: +91-90232 61570
Email: info@abkimports.com
Website: www.abkimports.com
CIN: US1909PN2010PTC136287